Sana Pay
Together with my product and engineer team, we launched Sana Pay to reduce provider access issues
Together with my product and engineer team, we launched Sana Pay to reduce provider access issues
Together with my product and engineer team, we launched Sana Pay to reduce provider access issues
THE PROBLEM
Some providers do not recognize Sana causing members to pay out of pocket for care
THE PROBLEM
Some providers do not recognize Sana causing members to pay out of pocket for care
THE PROBLEM
Some providers do not recognize Sana causing members to pay out of pocket for care
MY ROLE
Product Designer, UX Research
DURATION
6 months to launch MVP
PLATFORM
Responsive web application
MY ROLE
Product Designer, UX Research
DURATION
6 months to launch MVP
PLATFORM
Responsive web application
MY ROLE
Product Designer, UX Research
DURATION
6 months to launch MVP
PLATFORM
Responsive web application
THE GOAL
THE GOAL
How might we help members see their providers easier and eliminate out of pocket payments?
How might we help members see their providers easier and eliminate out of pocket payments?
THE SOLUTION
Launched MVP of Sana Pay to provide members with a medical credit card that will provide instant access to their preferred providers
Launched MVP of Sana Pay to provide members with a medical credit card that will provide instant access to their preferred providers
Launched MVP of Sana Pay to provide members with a medical credit card that will provide instant access to their preferred providers
Members can instantly see their preferred providers
Members do not have to pay out of pocket
The outcome
The outcome
The outcome
85%
of cardholders were net promoters of Sana Pay
88%
cardholders said Sana Pay alleviated their provider access issues
71%
sign-up conversion rate after launching self-serve Sana Pay sign-up
KEY FEATURES
Core functionalities included card sign up flow, claim submission and management.
Core functionalities included card sign up flow, claim submission and management.
